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Need help understanding the different fees and charges on your Postpaid Bill? We’ve got you covered!
How to Read Your Brand-New Postpaid & Prepaid Bill Statement
We are in the midst of upgrading our systems to serve U better and we are progressively upgrading customers to the new system. Here are some samples of what your new Postpaid or Prepaid bill statement may look like post-upgrade. Please note that there will be no impact or changes to the services that you are currently enjoying.
Postpaid
Prepaid
Request for Your Physical Bill in 4 Easy Steps
Step 1:
Log in to yourMyUMobileApp and update your billing address by going to "My Profile" in the topright corner of the home screen.
Step 2:
Head to Settings, then toggle "Request Physical Bill" to turn it on.
Step 3:
Select your Physical Bill Option, then tap on "Confirm" to proceed.
Step 4:
Your Physical Bill has successfully been activated!
As a monthly service fee, you will be charged RM5 per line for a non-itemisedbill and RM10 per line foranitemisedbill.
Frequently Asked Questions
Get your questions answered here.
New Bill 2022
Existing Bill
What is Current Charges?
It covers your monthly access fee and usage charges such as voice, roaming, value-added services, etc. You have to pay before the due date to avoid service interruption.
What is Overdue Amount?
This is the unpaid amount from your previous month’s bill(s). You must pay exact amount as shown in bill statement immediately to avoid service interruption.
What is the difference between 'Access Fees' and 'Advanced Access Fees'?
'Access Fee' is a monthly subscription fee paid for usage incurred from the previous month and is a recurring charge. An 'Advanced Access Fee' is a one-time fee that is charged in your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
More FAQs
What is the difference between Access Fees and Advanced Access Fees?
Access Fee is a monthly subscription fee paid for usage incurred from the previous month, and is a recurring charge. An Advanced Access Fee is a one-time fee that is charged in your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
What is stamp duty?
Stamp duty is a tax that is chargeable on legal documents.
What is Sales and Service Tax (SST)?
Sales and Service Tax is a tax charged on taxable services provided to any taxable person in Malaysia, in the course and furtherance of business.
More FAQs
Get More Help With U Mobile
Alternatively, get in touchwith us from any of thefollowing channels:
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your messageonMessenger.
Have questions? Feel free to DM us!
Get the All-New MyUMobile App Now!
Enjoy a better, faster and safer experience today.
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